If you think you have received an incorrect item, faulty item or have items missing from your delivery, please contact us by E-Mailing.Payment of a standard delivery charge of £4.99 will be required to send you your replacement item(s). Please E-Mail you have any queries regarding exchange postage costs.
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The cost will usually be the rate of the Original Postage Cost (items originally sent postage free excepted). If you prefer, we can contact you by phone to take payment for this by a debit or credit card. For Exchanges, please forward a cheque payable to " Hope Valley Limited" to cover the new Outbound postage.Please check our website for up to date stock. Exchanges are subject to stock availability.Return costs will be covered by the buyer. We strongly advise customers to obtain proof of postage from the Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation.Whether you would like a Refund or an Exchange (and what you might require in exchange).It is essential that you include a covering note with your parcel, telling us: Please send all Returns to: Returns Dept, Hope Valley Saddlery, Rockhead House, Staden Lane, Buxton, SK17 9RZ.Refunds within the statutory period are made in line with the Consumer Contract Regulations.In the event of these terms not being adhered to, we may be forced to deduct from your refund. Please do not apply postal stickers directly on to the product packaging.
This includes all tags still being attached and returned in the product packaging in which the items were sent out in.
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